Manager, Services Support

Company: VirtualVocations
Location: Far Rockaway
Posted on: April 6, 2025

Job Description:

A company is looking for a Manager / Senior Manager, Services Support.
Key Responsibilities

Oversee and optimize daily support operations for efficiency and quality service
Lead and develop a high-performing support team with necessary tools and training
Define and track key performance metrics to drive continuous improvement

Required Qualifications

Bachelor's degree with 5+ years of experience in delivering high-quality support services, preferably in healthcare technology
Proven ability to hire, develop, and retain top talent
Strong analytical skills with experience in tracking and optimizing support metrics
Experience in scaling and automating support operations while ensuring a high-touch customer experience
Familiarity with customer support platforms and self-service support solutions

Keywords: VirtualVocations, Scranton , Manager, Services Support, Executive , Far Rockaway, Pennsylvania

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