Service Advisor (Electrical)

Company: Orion Talent
Location: Mountain Top
Posted on: March 20, 2025

Job Description:

Orion Talent, the nation's largest military recruiting firm, is currently recruiting transitioning or former military professionals for a Service Advisor (Electrical) position with the largest overhead door manufacturer, including four production facilities and 50 distribution centers throughout the US and Canada.

Position Details:
Title: Service Advisor (Electrical)
Locations: Mountain Top, PA (near Scranton / Wilkes-Barre)
Travel/Schedule: You generally will work standard day-shift hours Mon-Fri, though plenty of optional overtime is available
Compensation: -$25/hr. - $28/hr.
Bonuses/Additional Compensation: salary increases every six months (typically around $1.00/hr. - $1.50/hr.) for first three years; annual incentive bonus (-7% - 10%)
Benefits: Company offers an industry-standard, comprehensive benefits package that includes Medical / Dental Insurance; Life / AD&D Insurance; Flexible Spending Accounts; Short- and Long-Term Disability; Vacation/Vacation Purchase; 11 annual holidays; Tuition Assistance; 401K with employer match; and more

Position Description: In this role you will be responding to customer requests regarding parts, sales, warranty issues, and technical support on all products. You will focus on service efforts by quickly responding to incoming requests via phone, email, text and others, providing extraordinary customer service. Some specific responsibilities include:

Provide superlative technical service and support to customers.

Improve customer relationships and customer satisfaction.

Process parts orders and provide parts pricing for repair orders for all products.

Place orders and generate job sheets to be sent to the shop to manufacture product to fill order requests.

Troubleshoot installation issues over the phone and take proper measures to resolve.

Handle product-related issues, troubleshooting, warranty replacement components, and provide extraordinary customer satisfaction.

Assist in other areas as necessary and work cooperatively with others to help achieve departmental and organizational goals.


Requirements:

Outgoing, customer-service personality

Problem-solving skills and technical savvy are critical

Strong electronic / electrical troubleshooting skills (up to 460V)

Strong grasp of schematics, blueprints and other technical documents

Keywords: Orion Talent, Scranton , Service Advisor (Electrical), Professions , Mountain Top, Pennsylvania