Front Desk Agent

Company: Exploria Resorts
Location: East Stroudsburg
Posted on: March 25, 2025

Job Description:

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

Full-Time

$15.00/Hour

Schedule: 3:00 PM -11:00 PM. Weekends and Holidays required.

Pocono Mountain Villas by Exploria Resort Bushkill, PA

The Front Desk Agent is responsible for greeting and checking in guests to the resort. The Front Desk Agent must provide exceptional service to our guests while being an added resource about the resort or surrounding areas.

Primary Job Duties:

• Warmly welcome guests and provide assistance during the check-in/out process
• Follow established procedures for both registration and departure
• Settle guests' accounts through credit card or cash payments. Ensure billing is accurate.
• Maintain compliance with resort policy relating to cash handling.
• Accurately answer questions in reference to the resort facilities and area attractions
• Maintain a professional appearance and be in compliance with resort uniform policy
• Answer front desk telephones using proper etiquette and established greetings
• Create great guest interactions by providing attentive and genuine hospitality and exceeding guests expectations
• Must be able to work nights, and weekends. Hours/Days/shifts vary depending on business needs.
  
  Qualifications
  
  Qualifications and Skills:
  
  • Must have strong hospitality skills and communication skills to interact with guests in a professional manner
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
  • Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
  • Good computer skills and detail-oriented
  • Bi-lingual is a plus
    Physical Demands:
    
    • Ability to stand for long periods
    • Constant computer and phone usage
      Required Competencies:
      
      • Good communication skills with other staff and colleagues
      • Perform various projects requested by supervisors/managers
      • Ability to follow instructions
      • Detail oriented
      • Phone etiquette
      • Be able to work independently
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        Job Industries

        • Hotel & Hospitality

Keywords: Exploria Resorts, Scranton , Front Desk Agent, Sales , East Stroudsburg, Pennsylvania