Front Desk Agent

Company: Exploria Resorts
Location: Stroudsburg
Posted on: April 14, 2025

Job Description:

Don't miss this incredible opportunity to join our Exploria Resorts team and create lasting memories for our guests. If you are passionate, customer service-oriented, and dedicated, we invite you to apply today. Your journey to a fulfilling career in hospitality starts here!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short - Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Front Desk Agent

Full-Time

$15.00/Hour

3 pm-11 pm, Weekends and Holidays are Required.

Pocono Mountain Villas by Exploria Resorts

Job Summary:

The Front Desk Agent is responsible for ensuring every guest has an enjoyable experience at the resort. A few of the main duties of a front desk agent are greeting guests at the front desk, answering questions, recommending activities and restaurants to guests, and answering any phone calls.

Responsibilities and Duties:

• Responds professionally and courteously to arriving, departing, in-house guests and potential guests
• Checks guests in/out
• Provides outstanding customer service to all guest
• Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns
• All other duties assigned by management
  
  Qualifications
  
  Qualifications and Skills:
  
  • Must have strong hospitality skills and communication skills to interact with guests in a professional manner
  • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing
  • Adhere to all cashiering procedures: the verification of all cash, credit card, and transactions during a given shift
  • Good computer skills and detail-oriented
  • Bi-lingual is a plus
    Physical Demands:
    
    • Ability to stand for long periods
    • Constant computer and phone usage
      Required Competencies:
      
      • Good communication skills with other staff and colleagues
      • Perform various projects requested by supervisors/managers
      • Ability to follow instructions
      • Detail oriented
      • Phone etiquette
      • Be able to work independently
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        Job Industries

        • Hotel & Hospitality

Keywords: Exploria Resorts, Scranton , Front Desk Agent, Sales , Stroudsburg, Pennsylvania